Last Updated: 26th February, 2026
At Joyful Tails Co, we want your order to reach you without any hassle. We offer free shipping on every order within the United States, with no minimum spend required.
We currently ship to all addresses within the United States.
Orders are processed within 1–2 business days, Monday to Friday. Please note that our order cutoff time is 5:00pm CST — anything placed after this will be picked up the following business day. From there, your order will be handed to one of our carriers with an estimated transit time of 6–8 business days. In total, you can expect your order to arrive within 7–10 business days from the date of purchase.
We work with USPS, UPS, and FedEx to deliver all orders within the United States. These are trusted and reliable services that ensure your order is handled with care from our door to yours.
All orders within the United States ship for free. There are no minimum order requirements and no hidden fees at checkout.
As soon as your order is on its way, you'll receive an email with your tracking number. You can follow your package's progress at any time by visiting our Track Order Page or by contacting our support team directly.
If your order is delayed, missing, or something doesn't seem right, please don't hesitate to reach out to our customer support team. We'll look into it right away and do everything we can to make it right.
You can find answers to common questions on our FAQs page, or get in touch with our customer support team directly and we'll be happy to help.
Store Name: Joyful Tails Co
Address: 875 N Michigan Ave, Chicago, IL 60611, United States
Email: support@joyfultailsco.com
Phone: +1 2512203669
Contact: Contact Page
Customer Service: Monday to Friday, 9:00am – 5:00pm CST
We aim to respond to all emails within 1–2 business days.
Thank you for choosing Joyful Tails Co.