Last Updated: 26th February, 2026
Got a question?
Check out our FAQs below for quick answers. Still need help? The Joyful Tails Co. team is just an email away and ready to assist.
Orders are typically processed within 1–2 business days. Once processed, shipping usually takes 6–8 business days.
In total, you can expect your order to arrive within 7–10 business days.
For more detailed information, please visit our Shipping Policy page.
No — we’re happy to offer free shipping across the United States on every order.
For more information, please see our Shipping Policy.
If your item arrives damaged or faulty, please contact us as soon as possible. We’ll gladly arrange a replacement at no additional cost.
Kindly reach out and return the item within 30 days of delivery so we can resolve the issue quickly.
For full details, please refer to our Return Policy page.
Yes, you may request a cancellation within 24 hours of placing your order. Please contact us as soon as possible, and our team will be happy to assist you with the process.
We offer a 30-day return period for eligible items from the date of delivery.
For complete details, including terms and conditions, please visit our Return Policy page.
Once we’ve received and inspected your returned item, we’ll begin processing your refund.
The refund is typically issued to your original payment method within 7 business days, depending on your bank or payment provider.
For more details, please visit our Refund Policy page.
You can reach our customer support team through our Contact Us page or by emailing us directly at support@joyfultailsco.com
We’re always happy to help and aim to respond within 1–2 business days.
At this time, we only ship within the United States and do not offer international delivery.
For updates or future shipping availability, please feel free to contact our support team.
Yes! We’re happy to accommodate bulk orders.
Please contact our support team with your requirements, and we’ll be glad to assist you with pricing details and order arrangements.
For step-by-step instructions on exchanging a product, please visit our Return Policy page for full details and guidance.
If you need additional assistance, our support team is always happy to help.
You can check your order status anytime by visiting the Track Order page on our website.
Once your order has shipped, you’ll receive a confirmation email with your tracking number so you can follow its journey right to your door.
Contact Information
Store Name: Joyful Tails Co
Address: 1 South Dearborn Street, Chicago, Illinois, 60603, United States
Email: support@joyfultailsco.com
Phone: +1 2512203669
Contact: Contact Page
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM CST
We aim to respond to all emails within 1–2 business days.
Thank you for shopping with Joyful Tails Co