Last Updated: 26th February, 2026
At Joyful Tails Co, your satisfaction is important to us. If something isn't quite right with your order, we want to make it easy for you to get it sorted. Please take a moment to read through our returns and refunds policy below.
Return Window: You have 30 days from the date your order is delivered to submit a return request. We are unable to accept returns after this period.
Item Condition: We only accept returns on items that are brand new, unused, and in their original packaging, complete with all accessories, tags, and documents. Items that appear to have been used or are missing original packaging will not qualify.
Restocking Fees: We do not charge any restocking fees.
Return shipping costs are the responsibility of the customer. You will need to arrange and pay for your own return postage using a trackable shipping service. Please note that original shipping costs are non-refundable.
To get started, email us at support@joyfultailsco.com with your order number and the reason for your return. Our team will review your request and send you a return authorization along with instructions on where to send your package. Once you have your instructions, securely repack your item and ship it back using a trackable service of your choice.
Once we receive your returned item, we will inspect it to confirm it meets our return criteria. If approved, your refund will be issued to your original payment method within 7 days. Please allow a little extra time for the amount to appear on your statement, as processing times vary by bank and payment provider.
Looking for a different size, color, or product? We are happy to help with an exchange. Just reach out to our team and we will take care of it for you.
Some items cannot be returned due to hygiene and safety reasons. Any product that falls under this category will be clearly marked as non-returnable in its product description prior to purchase.
Visit our FAQs page for answers to common questions, or reach out to our customer support team and we will be happy to assist.
Store Name: Joyful Tails Co
Address: 875 N Michigan Ave, Chicago, IL 60611, United States
Email: support@joyfultailsco.com
Phone: +1 2512203669
Contact: Contact Page
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM CST
We aim to respond to all emails within 1–2 business days.
Thank you for shopping with Joyful Tails Co